Senior Customer Service Officer
Job Reference No.: HIT-2018-488
The job holder will provide all-round support to the Customer Service Manager including:
- Providing one stop shop services to assigned accounts
- Managing customer expectations/behaviours and leading customer service in delivering & monitoring service that reach the KPIs set up between different HIT departments and shipping lines and in accordance to the account plan
- Collecting market intelligence and conducting business analysis for business promotion and development
- Supporting marketing and promotion activities and events.
- 8 years of Customer Support, Account Management, Marketing and Project Management experience in shipping, logistics, supply chain management or sizable organization
- Bachelor degree or above in business administration, marketing or industrial engineering
- Fluentin both English (writing and speaking) & Chinese (Cantonese and Putonghua)
- Strongin analytical skill and data analysis and be able to interpret influences drawn on the data
- Exceptional interpersonal skills that allow him/her to work with cross-functional teams andpersonnel at varying levels and customer organizations.
- A self-motivated, outgoing, presentable and energetic team player showing initiatives
- Able to perform independently in a fast pace environment and under pressure